Refund policy

Cancellation, Return, Exchange & Refund Policy

At Tulistry, every artwork is carefully handcrafted and created with attention to detail. Since many of our pieces are made especially for you, we follow the policy below to ensure a smooth and premium customer experience.

1. Cancellation & Refund — India Orders

- Orders can be cancelled within 24 hours of placing the order.
- A full refund will be issued to the original payment method within 7–10 business days.
- Once production has started, cancellation may not be possible.

2. Returns & Exchanges — India Orders

We offer a one-time return or exchange within 5 days of delivery, subject to these conditions:

- The artwork must be unused and returned in its original condition and packaging.
- The customer is responsible for safe return packaging and return shipping charges.
- If the artwork is damaged during return transit due to improper packaging or handling, the return or exchange may be declined.
- Once we receive and inspect the artwork, we will confirm whether the request is approved.

3. Damaged or Incorrect Orders

- Please record a continuous unboxing video while opening the sealed package.
- Contact us within 48 hours of delivery.
- Share the unboxing video along with clear photographs of the package and artwork.
- Claims without an unboxing video may not be eligible for replacement or refund.
- Approved claims may be resolved through repair, replacement, or refund, depending on the situation.

4. Non-Returnable & Non-Exchangeable Items

- Customized or personalised artworks.
- Made-to-order artworks created according to customer specifications.
- Products purchased during sale, clearance, or promotional offers.

5. Handmade Artwork — Natural Variations

Every Tulistry artwork is handcrafted and unique. Slight variations in colour, texture, brush strokes, finish, pattern, or dimensions are natural characteristics of handmade art and are not considered manufacturing defects.

Colours may also appear slightly different due to individual screen and display settings.

6. Refund Processing

- Approved refunds will be credited to the original payment method within 7–10 business days after the returned artwork has been received and inspected.
- Shipping charges are generally non-refundable.
- If the return is due to our mistake or a verified manufacturing defect, applicable shipping charges will be considered for reimbursement.

International Orders

7. Cancellation & Refund

8. Order Review & Fraud Prevention

To protect our customers and maintain a secure shopping experience, Tulistry reserves the right to refuse, cancel, or place an order on hold in situations such as:

- Suspected fraudulent or unauthorized transactions.
- Incorrect pricing or technical errors.
- Inability to verify customer or payment details.
- Product unavailability.
- Shipping restrictions or delivery limitations.
- Misuse of promotional offers or suspicious ordering activity.

If Tulistry cancels an order, any amount already received will be refunded in full to the original payment method within 7–10 business days.

9. Our Commitment to You

At Tulistry, we believe every artwork should feel special, refined, and thoughtfully created. Our policies are designed to protect both our handcrafted work and our customers while ensuring a smooth, transparent, and premium experience from order to delivery.

10. Sculpture & Custom Sculpture Work

- Sculpture artworks are carefully handcrafted and made specifically for each order.
- Depending on the design, size, material, detailing, and finishing requirements, sculpture work may take approximately 15–20 days to complete.
- The production timeline may vary slightly depending on the complexity of the artwork and any custom requirements.
- Once production has started, cancellation, return, or exchange may not be accepted for custom or made-to-order sculptures.
- Minor variations in texture, finish, colour, shape, or detailing are natural characteristics of handmade sculpture and are not considered manufacturing defects.

11. Wall Art & On-Site Wall Work

- For wall art and artwork created directly on the customer’s wall or premises, the work will be carried out with proper care and attention to the agreed design.
- During the work, the customer may review the progress and provide feedback to ensure the artwork meets their expectations.
- Once the work is completed and the customer has reviewed and accepted the final artwork, the project will be considered successfully completed.
- After completion, the customer may request reasonable corrections or finishing adjustments, where technically possible.
- If the customer ultimately does not approve the completed artwork and requests cancellation, Tulistry will remove the artwork and restore the wall/area to its original condition as far as reasonably possible.
- In such a case, 60% of the artwork/service amount will be refunded to the customer. The remaining 40% will cover the design, labour, materials, travel, preparation, execution, removal, and restoration costs already incurred.

12. Contact Us

For any questions regarding cancellation, returns, exchanges, refunds, or your order, please contact us:

WhatsApp: +91 89555 90007

We aim to respond to all customer queries within 1–2 business days.

Tulistry – Warranty Policy

2-Year Craftsmanship Warranty

At Tulistry, every artwork is handcrafted with premium materials, refined finishing, and exceptional attention to detail. We offer a 2-Year Craftsmanship Warranty on eligible products.

What the Warranty Covers

- Manufacturing and craftsmanship defects.
- Structural defects in artwork or frames.
- Workmanship-related peeling, cracking, or separation.
- Defects in mounting or hanging hardware supplied by Tulistry.
- Significant texture or finishing defects caused by manufacturing.

What the Warranty Does Not Cover

- Accidental damage, mishandling, or improper care.
- Water, moisture, humidity, or liquid exposure.
- Direct sunlight or prolonged UV exposure.
- Improper installation or mounting.
- Scratches, dents, tears, breakage, or impact damage.
- Natural aging and normal wear.
- Natural variations in handmade artwork.
- Unauthorized repairs, modifications, or unsuitable cleaning.
- Damage during relocation or transportation after delivery.

Handmade Nature

Slight variations in texture, colour, brush strokes, finish, and dimensions are natural characteristics of handmade art and are not considered defects.

Warranty Claims

To claim warranty support, provide your order number, photographs/videos of the issue, and a brief description via WhatsApp: +91 89555 90007

Resolution

After assessment, Tulistry may offer repair, restoration, replacement, or another suitable resolution. The warranty is valid only for the original purchaser and is non-transferable.

Tulistry — Crafted with artistry, made to be cherished.